SHOPPING GUIDE
Welcome to Heavenly Vines's website!
If you have trouble processing an order through this website and/or have any questions, please do not hesitate to contact us by email. We will try to get back to you as soon as we can! (usually within 2 business days).
Email : info@heavenlyvines.com
If you are in a hurry, we recommend you to choose either Credit Card or Cash-on-delivery payment options and without desired delivery date, and we will deliver the wines at the earliest possible date!
How to purchase wines online
Add your desired items to your cart. You can confirm the items in your cart from "Cart" button at the top right corner of the page
Gift Wrapping Options
We provide the following gift wrapping options.
- Bottle wrapping with a wrapping bag (Noshi wrapper is not available)
- Gift box wrapping (Noshi wrapper is available)
- If you need a paper bag to carry the gift box, please choose "Gift Box Wrapping w/Paper Bag" sets ( 1 bottle box / 2 bottle box ) so that we can provide with a paper bag of a right size for the gift box.
Coupons
- If you wish to use a discount coupon, such as Birthday Coupon for online store members, please enter the coupon code in the "Enter Discount Code" field at the bottom of the shopping cart screen and click the "APPLY" button.
- Please make sure that the coupon code is applied at the time of checkout. We will not be able to apply the discount if the coupon code has not been applied at the time of checkout.
- Please note that some items are not eligible for coupon discounts (e.g., sale items that have already been discounted, wine sets, etc.).
- The coupons are valid for our online store only (cannot be used in our store).
Delivery & Other Charges
Delivery charges will be applied depending on the location. We offer free shipping for all orders over 11,000 yen!
Please note a reefer cargo fee (550 yen) will be charged additionally between late May and the end of September.
Delivery Charges
| Hokkaido | 1,320yen |
| Tohoko (Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima) | 990yen |
| Kanto (Tokyo, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Yamanashi) | 990yen |
| Shinetsu (Niigata, Nagano) | 990yen |
| Hokuriku (Toyama, Ishikawa, Fukui) | 990yen |
| Tokai (Gifu, Shizuoka, Aichi, Mie) | 990yen |
| Kinki (Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama) | 1,100yen |
| Chugoku (Tottori, Shimane, Okayama, Hiroshima, Yamaguchi) | 1,100yen |
| Shikoku (Tokushima, Kagawa, Ehime, Aichi) | 1,100yen |
| Kyushu (Fukuoka, Saga, Nagasaki, Kumamito, Oita, Miyazaki, Kagoshima) | 1,320yen |
| Okinawa | 1,430yen |
Reefer Cargo Charge
A reefer cargo fee (550 yen) will be charged additionally between late May and the end of September.
Cash-on-Delivery Charge
330 yen per transaction
Payment Methods
- Bank Transfer
- Credit Card
- Cash on delivery (330 yen per transaction)
Shipping Agency
Japan Post (Yu-pack)
* Please note a reefer cargo fee will be charged additionally between late May and the end of September.
Delivery Date
We ship the wines within 2 business days after we confirm your payment, everyday except Mondays (store holiday).
If you would like gift wrapping, we may have to ask one extra day for preparation.
You will receive the wines in one day or two after we ship the wines from Tokyo.
When you receive the wines...
Please make sure if you received all the wines you ordered. In case you received wrong items, please let us know in 7 days by email. We will replace the wines as soon as we can.
(Please note we can no longer replace the wines AFTER it passes 7 days from you receive the wines. Please check out the wines shortly after you receive them.)
E-mail : info@heavenlyvines.com
Return and Replacement Policies
We are afraid we cannot accept of return or replacement inquiries for the error of your order. Please make sure all of your selected items are what you desire.