Terms of Service
Business Name
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Heavenly Vines - Distinctive Canadian Wines
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Company Name
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Heavenly Vines Inc.
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Operation Director
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James Robert Paquin
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Address |
Blue Rose Garden 1F
2-29-5 Ebisu-minami, Shibuya-ku
Tokyo 150-0022 JAPAN
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Phone |
03-5773-5033 (Please contact us by email unless it's for urgent matters)
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info@heavenlyvines.com
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Payment Methods |
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Fees other than
product pricing
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Payment timing
and deadline
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Timing of shipping
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The products will be shiped within 2 business days of payment confirmation
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Return Policies
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Due to the nature of the product being a beverage & food, returns or exchanges at the customer's convenience will not be accepted in principle. Please be aware when placing your order. All products are visually checked before packing to ensure the wines depart in their proper condition. In case wrong or defective products are delivered, Heavenly Vines will exchange them for correct products or accept a return within 7 days of the delivery. Please note that we will not be able to accept returns or exchanges after 7 days from the date of delivery. |
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Delivery fee of Return |
Heavenly Vines will bear the cost of returns and exchanges in case of exchange of defective products or exchange of incorrect product delivery.
Please note we do not accept returns or exchanges for reasons unrelated to defects or incorrect products being shipped.
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Defective Product
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In case there is a defective product, we will exchange it for a new or equivalent product after checking our inventory.
Please contact us by email or phone within 7 days of receiving the item. Please note that we will not be able to accept requests for returns or exchanges after 7 days.
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Qualifications
and Licenses
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Liquor Sales Licenses (issued by Shibuya Tax Office on March 31, 2011)
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Sign of Licensed Premise
Name |
Heavenly Vines - Distinctive Canadian Wines
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Address
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Blue Rose Garden 1F,
2-29-5 Ebisu-minami, Shibuya-ku,
Tokyo 150-0022 JAPAN
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Liquor Sales Supervisor |
Nozomi Mihara |
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Date of latest liquor sales training |
May 20, 2022
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Deadline for next training |
May 19, 2025
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Name of
Training Organizaion
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Japan Voluntary Chain Association |
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