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    • Red Wine
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  • CANADIAN WINE
    • About Canadian Wines
    • British Columbia
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    • Quebec
    • Nova Scotia
    • List of Producers
  • ABOUT US
    • About Heavenly Vines
    • Store Access / Business Hours
    • Company Profile
  • Member Benefits
    • Member Log in
  • WINE CLUB
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    • Announcement / Media Coverage
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Advanced Search
  • SHOP ONLINE
    • Red Wine
    • White Wine
    • Rose / Orange
    • Sparkling Wine
    • Dessert Wine
    • Organic Wine
    • Wine Sets
    • Wine & Food Pairing Set
    • Craft Gin
    • Bitters
    • Gift Wrapping Options
  • CANADIAN WINE
    • About Canadian Wines
    • British Columbia
    • Ontario
    • Quebec
    • Nova Scotia
    • List of Producers
  • ABOUT US
    • About Heavenly Vines
    • Store Access / Business Hours
    • Company Profile
  • Member Benefits
    • Member Log in
  • WINE CLUB
  • NEWS
    • Announcement / Media Coverage
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Terms of Service

Business Name
Heavenly Vines - Distinctive Canadian Wines
 
Company Name
Heavenly Vines Inc.
 
Operation Director    
James Robert Paquin
 
Address
Blue Rose Garden 1F
2-29-5 Ebisu-minami, Shibuya-ku
Tokyo 150-0022 JAPAN
 
Phone
03-5773-5033 (Please contact us by email unless it's for urgent matters)
 
Email
info@heavenlyvines.com
 
Payment Methods
 
  • Credit Card
  • Cash on Delivery
  • Bank Transfer
  • Convinience Store Payment (Advance payment)
  • Paypal
 
Fees other than
product pricing
 
  • Shipping fee(Free shipping on purchases of sufficient value or volume)
  • Cash on delivery fee
  • Convinience store payment fee
  • Bank transfer fee
  • Consumption tax (included in the product prices)
 
Payment timing
and deadline
 
  • Credit Card: when settled (varies depending on the card companies)
  • Cash on delivery: at the time of delivery
  • Bank Transfer:within 7 days of the order
  • Convinience store payment: within 3 days of the order
    ​​​​​
    Please note that your order may be cancelled in case we are unable to confirm your payment within 7 days of your order.
 
Timing of shipping
The products will be shiped within 2 business days of payment confirmation
 
Return Policies
Due to the nature of the product being a beverage & food, returns or exchanges at the customer's convenience will not be accepted in principle.
Please be aware when placing your order.

All products are visually checked before packing to ensure the wines depart in their proper condition.

In case wrong or defective products are delivered, Heavenly Vines will exchange them for correct products or accept a return within 7 days of the delivery.

Please note that we will not be able to accept returns or exchanges after 7 days from the date of delivery.
 
Delivery fee of Return
Heavenly Vines will bear the cost of returns and exchanges in case of exchange of defective products or exchange of incorrect product delivery. 
Please note we do not accept returns or exchanges for reasons unrelated to defects or incorrect products being shipped.
 
Defective Product
In case there is a defective product, we will exchange it for a new or equivalent product after checking our inventory.
Please contact us by email or phone within 7 days of receiving the item. Please note that we will not be able to accept requests for returns or exchanges after 7 days.
 
Qualifications
and Licenses
Liquor Sales Licenses  (issued by Shibuya Tax Office on March 31, 2011)
  • Wholesale (Wines and Spirits)
  • Retail (including online)
  • Mail Order(Imported Alcohol Products)
 

 

Sign of Licensed Premise

Name
Heavenly Vines - Distinctive Canadian Wines         
 
Address
Blue Rose Garden 1F,
2-29-5 Ebisu-minami, Shibuya-ku,
Tokyo 150-0022 JAPAN
 
Liquor Sales Supervisor 
Nozomi Mihara
 
Date of latest liquor
sales training
May 20, 2022
 
Deadline for next training  
May 19, 2025
 
Name of
Training Organizaion
Japan Voluntary Chain Association
 

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We are not allowed to sell alcohol products to those under 20 years old.
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